What’s the Genuine Customer Guarantee?

At ServiceTasker, we’re committed to delivering real, high-quality leads to New Zealand businesses. That’s why we offer our Genuine Customer Guarantee. If you receive a lead but the customer never interacts with you, we have a process to refund the credits used for that lead—after verifying your claim.

We ask that you first make genuine efforts to contact the customer using all the provided details. In some cases, customers may take 48–72 hours to respond, so please allow them a reasonable time before raising a claim.

If your claim is valid, the credit will be returned to your account without hassle. This way, businesses can trust ServiceTasker to provide genuine, responsive leads that support growth and long-term success.