ServiceTasker New Zealand – Privacy Policy

2. Data We Collect

• Account Data: Name, email, phone number, address/postcode, login credentials.
• Business Data (for tradespeople): Company registration, license, insurance, qualifications.
• Job Data: Task details, timing, location, service category.
• Communication Data: Messages between users, reviews, and support requests.
• Technical & Device Data: IP addresses, browser type, device ID, usage logs, cookies.
• Payment or Wallet Data: Where applicable, records of wallet transactions and lead purchases (excluding full financial or banking details).

3. How We Collect Your Data

• Directly: Via registration, job posting, profile setup, messaging, correspondence.
• Automatically: Through cookies, analytics, and usage tracking.
• Third parties: From identity verifiers or partners (with your consent or as legally permitted).

4. Why We Collect Your Data & Legal Basis

• Service Delivery: To enable job matching, messaging, and support (performance of contract).
• Legal Compliance: For KYC, fraud prevention, and regulatory obligations.
• Platform Improvement: Perform aggregate analytics and feature enhancement (legitimate interests).
• Marketing (optional): To send updates or promotions (consent-based).

5. How We Use Your Data

• To operate our platform’s core features—job matching, lead delivery, account management, and support.
• To verify tradespeople's credentials, identity, and business legitimacy.
• To personalise user experience—regional job suggestions, recommendations.
• For platform optimisation and aggregated analytics.
• For marketing, if you opt in to communications.

6. Data Sharing

• Service Providers: Hosting, communication, identity verification, and data analytics services.
• Other Users: Customers see business profiles and vice versa to facilitate service connections.
• Legal Authorities: When required by law or in case of dispute or misuse.
• Aggregated Data: De-identified stats used for internal reporting or platform improvement.

7. Cross-Border Data Transfers

• If we transfer your data outside New Zealand (e.g., to hosting or analytics services overseas), we ensure protections under international privacy standards, such as contractual safeguards or recognition of adequacy.

8. Data Storage and Retention

• Account & Job Data: Retained while the account is active; archived securely once accounts are closed.
• Messages & Communications: Retained for a reasonable period (e.g., 2–5 years) to resolve disputes.
• Analytics: Stored in anonymised form for internal review; retention periods defined in internal policy.
• All data is protected and disposed of securely to minimise risk.

9. Security Measures

• Encryption: Secure transmission (TLS) and encrypted storage.
• Access Control: Limited access within our team.
• Proactive Security: Regular audits, privacy-by-design, access monitoring, and internal protocols.

10. Your Privacy Rights

• Access: Request copies of your personal data we hold.
• Correction: Ask for inaccurate or incomplete data to be updated.
• Deletion: Have your data erased (subject to legal retention requirements).
• Object to processing: Especially for direct marketing or profiling.
• Withdraw consent: For marketing communications at any time.
• Data portability: Get your data in a structured, machine-readable format.
• Complain: With ServiceTasker or the Office of the Privacy Commissioner if needed.

11. Cookies & Tracking

• Essential Cookies: Required for login and core functionality.
• Performance & Analytics Cookies: Used to understand usage and improve features.
• Optional Marketing Cookies: Ad-related tracking—activated only with consent.
• You can manage or block cookies via your browser or our consent settings anytime.

12. Children’s Privacy

Our platform is strictly for those aged 18 and over. Any personal data of minors will be removed upon request.

13. Data Breach Policy

In the event of a data breach, we will notify affected users and the Privacy Commissioner as required by law, particularly if there's a risk to user rights or freedoms.

14. Policy Updates

We may update this Privacy Policy as laws evolve or new features launch. We’ll note the “Last updated” date and notify users of significant changes via the platform or email.

15. Contact & Data Subject Requests

To exercise your rights or for privacy-related queries, please contact:

Email: support@servicetasker.com.au